What to expect:
Emma Shanahan
Registered Osteopath
On your first visit, Emma will take a detailed case history, which includes all relevant current and previous medical information as well as your work and exercise habits.
For the subsequent examination you may be asked to remove some of your clothing to enable a thorough physical assessment. You will be asked to perform a series of simple movements and, depending on your problem, the relevant physical clinical tests will be carried out. This will include touching and feeling the relevant areas.
Before treatment commences, Emma will inform you of her findings and will then discuss with you the most appropriate treatment for your particular condition.
Treatment may include deep soft tissue massage, joint mobilisation and manipulation, muscle stretching and exercise prescription. Additional techniques may be used, such as a form of Western Acupuncture known as ‘Dry Needling’, or electrotherapy such as Ultrasound or TENS, which are particularly useful for musculo-skeletal injuries.
Treatment Fees:
Initial Consultation £ 60 - approx 30 minutes consult + 30 mins treatment
Follow up treatments £ 45 - approx 30 minutes
Double treatment £ 80 - approx 50 minutes
Payment accepted via: Cash - Credit / Debit card - BACS transfer - ApplePay - etc.
For health insurance companies, you will need to pay me directly on the day of your treatment and I will give you a receipt to submit to the relevant company.
Appointment Times:
Monday Closed
Tuesday 10.00 - 18.00
Wednesday 09.00 - 18.00
Thursday 09.00 - 18.00
Friday 08.30 - 15.00
Alternate Saturdays 10.30 - 16.30
Osteopathic Regulation:
Osteopathy in the United Kingdom is regulated by the General Osteopathic Council (GOsC ). Its purpose is to ensure that osteopaths practise to high standards and provide patients with an excellent quality of care.
It works with the public and osteopathic profession to promote patient safety by registering qualified professionals, and setting, maintaining and developing standards of osteopathic practice and conduct.
For more information, please go to:
www.osteopathy.org.uk
General Data Protection Regulation and Personal Data Privacy Policy:
As your osteopath, I have created this Privacy Notice in order to demonstrate my firm and continuing commitment to GDPR compliance and the protect the privacy of personal information provided by patients visiting my practice. This policy is designed to assist you in understanding how I collect, use and safeguard the personal information you provide to me and to assist you in making informed decisions when using my services
I am the Data Controller and I am Registered with the Information Commissioner’s Office
My Data Protection Registration Number is: ZA321092
The information I Hold:
I hold names, addresses, telephone numbers and dates of birth on a secure database controlled by Fresha (Data Processor) - a booking software tool - to allow online appointment booking. This data is held securely.
This company is GDPR compliant and does not share the information with anyone.
My booking system contains the facility for appointment notifications - either by Email, or SMS, or both.
You can opt out of appointment reminders or notifications at any time.
I do not do direct marketing of any kind - either via email or post. My website does not use cookies.
I also hold confidential medical information on hand written cards, within a secure, lockable cupboard, within a secure treatment room which is locked whenever the room is empty. The personal medical information is not transferred, copied or scanned into a computer. Nobody else has access to it without your specific permission.
Why I hold this information:
The personal contact information is held purely to assist with contacting you regarding your appointment or responding to your enquiries. The medical information is held to ensure correct clinical diagnosis and a written record of a case history, symptoms, clinical reasoning, diagnosis, treatment provided and treatment reactions / outcomes.
How I share it:
I do not share any personal information with any person or company, except with the explicit, written consent of the patient named on the medical notes. For example, if a health insurance company or medico-legal specialist requests me to share your information, there must be specific written consent from you before anything is shared.
My lawful basis for processing your data:
You must have given me clear consent to process your data for a specific purpose.
The keeping of accurate medical notes is a legal obligation.
It is a legitimate interest to keep both contact details and medical information in order to provide effective treatments for patients with all types of health problems.
Your Rights:
Accessing your data: You have the right to access the personal data held about you. This includes all personal medical notes and information. You can request to know what data is stored and with whom it is shared and receive a response within 30 days.
Right of rectification: You may request that any incorrectly stored data is corrected within 30 days.
Right of Erasure: You may request that personal data be removed from my records within 30 days.
Automated decision making: It will not be assumed that you have given consent for any communication or marketing. You will be asked to confirm your preferences at regular intervals.
Retention periods for personal data: I must hold your medical records for at least 7 years following the last occasion on which treatment was given. In the treatment of minors, records will be kept at least 7 years after they reach the age of majority (18).
I keep records indefinitely, unless specifically asked to destroy them after 7 years.
Disclosure: I will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests.
Consent:
At your Initial Consultation, you will be asked to tick a consent form, which will indicate your preferences regarding data protection and contact information.
You can update these preferences at any time.
My contact details:
Miss Emma Shanahan
Lower Ground Floor, 43 The Broadway, Joel Street, Northwood Hills, Middx, HA6 1NZ.
07748 151515
shanahanemma@hotmail.com
www.EmmaShanahan.co.uk
Complaints:
My intention is to be lawful, fair and transparent.
You have the right to object to the way in which I handle or process your personal data.
You also have the right to complain to the ICO if you feel there is a problem with the way in which I handle or process your personal data.